PRIVACY
POLICY

Last updated: April 2026

Who We Are

London Creative Ltd is a video production company registered in England and Wales. Company registration number: 12167955. VAT number: GB333245329.

We are the data controller for personal information collected through this website. If you have any questions about how we handle your data, contact us at gerard@londoncreative.com.

What Information We Collect

We only collect information you voluntarily provide through our contact form, which may include:

• Your name
• Your email address
• Your company name
• Your phone number (optional)
• Details about your project or enquiry

We do not collect any sensitive personal data. We do not use cookies for advertising or tracking beyond basic analytics (see our Cookie Policy).

How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Communicate with you about potential or ongoing projects
• Send you information you have requested about our services

We will never sell, rent or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Legitimate interests (Article 6(1)(f)) — responding to business enquiries you have initiated
• Consent (Article 6(1)(a)) — where you have given explicit consent, such as opting in to receive communications

Data Retention

We retain enquiry data for up to two years from the date of last contact. If a project proceeds, we retain relevant correspondence for up to six years in line with standard business practice and HMRC requirements. You may request deletion of your data at any time (see Your Rights below).

Third-Party Services

Our website uses the following third-party services that may process your data:

• Netlify — our hosting and form-processing provider. Form submissions are transmitted securely via Netlify's infrastructure. See Netlify's Privacy Policy.
• Google Analytics — we may use GA4 to understand how visitors use our site. This collects anonymised usage data only. You can opt out via your browser settings or by declining cookies in our cookie banner.
• Vimeo — video content on this site is hosted by Vimeo. When you play a video, Vimeo may set cookies. See Vimeo's Privacy Policy.

Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("the right to be forgotten")
• Restriction — request we limit how we use your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, email gerard@londoncreative.com. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. All form submissions are transmitted over HTTPS.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact

London Creative Ltd
Company No. 12167955
Email: gerard@londoncreative.com
Website: www.londoncreative.com